Privacy Policy

  

Privacy Policy

This Privacy Policy is applicable to any personal information (“User Information”), which is supplied by you, the website user, to us, Moore Park through the Newcastle Holiday Lettting website (“this Site”) This Policy is devised to help you feel more confident about the privacy and security of your personal details. We understand that your privacy and the protection of your personal information is important to you. We take your privacy seriously and take every reasonable precaution to safeguard the personal information you supply to us.

Original content, products and services for Guests staying in short term rented accommodation Moore Park to create an exceptional experience for guests and better business practise. (subject to this Privacy Policy and the Terms and Conditions).

The Data We Collect From You

Making a booking:

We need to collect details from you in order to make a booking at Moore Park.  The information that we need to hold is likely to include your name, contact details, information about your booking and any additional information we may need to help meet your specific requirements. The information you provide may be used to enable us to complete your booking. This information may also be used to provide that booking to you in accordance with our Booking Terms and Conditions. In order to provide your booking to you we may share your information with credit/debit card companies. Card Payments are processed by Squareup.com  your card details are not retained by Moore Park.

We may collect the following data from you on our booking contract: Names, Addresses, Dates of Birth, Telephone Numbers and Emails of the group staying at the house during the contracted dates. 

The data will be held by us subject to this policy.

How We Use Your Data

The information which you provide to us will only be used by us. We do not sell or rent any of your personal data to third party companies.

We will also send you occasional invites to participate in services and promotions that we think may be of interest to you. If you reject an invite then we will not ask you anything regarding that service again unless you explicitly opt in to receive such information.

Data Protection Rules and Regulations

Your information will always be safeguarded under the terms and conditions of the Data Protection Act to ensure that the information you provide us with is safe and only used for the purposes you requested.

We will comply with all data protection legislation.

We will not disclose your personal data to third parties without your permission to do so as set out above. 

Online Marketing

We may also use your information to identify other people like you, with similar interests to present our marketing to on Social Media and Google. No information about other individuals identified from these networks is shared us at any time

What is not included in our Privacy Policy?

This privacy policy relates to Users of the newcastleholidayletting Website and it’s content  It does not relate to employees of Moore Park, or third parties who we may need to work with to deliver our services (such as, hosting services and other suppliers).

This privacy policy does not cover other organisations which we use to advertise our products and services.

Our website also links to websites and social media belonging to other organisations. This privacy policy does not apply to how those other organisations use your data, so please make sure you check their privacy policies before giving them your personal information.

Security

We are committed to protecting the security of your personal information.

We use a variety of security technologies and procedures to protect the confidentiality, integrity and availability of Your User Information. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities.  Although we endeavour to ensure the security of all correspondence, the Internet is not a 100% secure medium. Therefore, we are unable to guarantee the security of any data you send electronically to us and therefore cannot accept responsibility for any loss or damage experienced through any loss of confidentiality of information. 

Cookies

Newcastleholidayletting,couk and moorepark.co.uk does not collect cookies.

Consent & Contract

Where you give your consent for us to hold and process your data (either by making an enquiry or purchasing   holiday accommodation with us  then you only need to contact us to inform us to ask us to stop processing your data and/or to delete (to the extent possible) all your personal data (unless we are required by law to keep specific details).

Please note that when you make a booking with us then we need retain your information in order to process and deliver the service and as such we won’t be able to delete your personal information until after you have completed your stay with us. 

Please note that we may disclose your personal data (about our Website Visitors or those registered as a Customer) without your permission to the extent that we are required to do so by law or regulation or in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

Complaints Procedure

A complaint may be registered by contacting stay@moorepark.co.uk. We will acknowledge your complaint within 5 working days and respond in full within 20 working days.

Contacting Us

Please contact us if you would like to confirm whether we hold any of your personal data or to ask us to stop processing (or to delete, to the extent possible,) your personal data (where we are required by law to do so).

If you have any questions about our privacy policy or the information we hold about you, please write to us at, Newcastle Holiday Letting, 1 Moore Park, Gateshead, Tyne & Wear, NE8 3DY. or stay@moorepark.co.uk

Our privacy notice is under regular review and any updates will be placed here. This privacy notice was last updated on 4th April 2019.